All orders are shipped from our facility in up to 3 business days from receipt of the order. ProteinFactory.com® uses UPS and USPS as package carriers. Once you hit checkout, a list of shipping options and their rates will be displayed. To see how long your shipment will take once it is shipped via UPS Ground, please view the detailed map by clicking here. We are located in 08723, New Jersey. If faster shipping is desired, please choose the appropriate method. Please note that this will not speed up processing time, only shipping time once the order is shipped from our facility. For example, orders that are selected for Next Day Air will still ship from our facility within 2-3 business days.
Please note that PO Boxes and Military addresses, must use USPS mail shipping methods. UPS cannot ship to these locations. If you choose an invalid shipping option, we will adjust your order to reflect a valid shipping option if possible. Otherwise, this will delay your order awaiting a response.
* Tracking #'s Available: E-mail us with your name and address and one will be e-mailed back within 36 hours if it has shipped from our facility. If it has not, we will make sure to provide you with one when it does. If you provide an e-mail address with your order, one will be automatically sent to you from UPS the day that the order ships from quantumviewnotify@ups.com
Lost or Delayed Shipments: Please keep in mind the delivery time for your package. If you feel that your package is delayed or there have been any problems, please call or email us ASAP.
Wrong Addresses or Delivery Information: Please be sure to enter in your correct address for shipments including apartment, suite and floor numbers. If this information is not provided to us accurately, UPS will not be able to deliver your package until we provide them with this information. In such cases, if this package is not delivered, UPS charges an $11.00 fee to add this information or edit the information if it is incorrect. This fee will be passed along in order for us to have your package redelivered. If some information is missing, the only option to avoid this fee is to pick up from the UPS center. If the wrong address is given and the package is in transit, we will be able to edit that with UPS, however an $11.00 fee will apply. If the package has been delivered to the wrong address, we will attempt to obtain the package, however, nothing more can be reshipped to you until that package is in transit back to us. You will then be charged for the applicable shipping fees to reroute your package to you.
UPS (United Parcel Service) International
For more information on International packages, please check International Order Info. What is outlined below is only an overview of different shipping options.
All orders are shipped from our facility in up to 3 business days. UPS allows constant tracking of your shipment, letting you know if there are any types of problems, and if any problems arise, they are taken care of within days vs. weeks! As some customers may know with other shipping options, when problems arise with customs it could take a few additional weeks for your package to reach you, if at all. Also, many countries where we have problems shipping with USPS, we are able to ship with no problems. Customers get their packages hassle free. ProteinFactory.com® now has UPS Express shipments at nearly the same cost of USPS Air Mail! Please keep in mind that brokerage, duties and taxes will be added on at time of delivery by UPS and the Governing body in your country.
Before ordering, please learn what your countries restrictions and rules are regarding the products that you are ordering. If a package is refused over the border for a restriction, we will not refund you shipping costs. We will only refund you for the cost of product deducting any charges we incurred while getting the package back to our warehouse.
Customs: Please keep in mind that ProteinFactory.com® is not responsible for any additional charges that occur during shipping. Custom charges through USPS have been found to be substantially lower than other services!! Some have reported 1/3 of the cost!! Packages generally clear customs with no problems, leaving the customer without the hassle of providing documentation and writing letters but most importantly, they have their product!! If a package is refused because of customs fees, we will not refund you shipping costs. We will only refund you for the cost of product deducting any charges we incurred while getting the package back to our warehouse.
UPS (United Parcel Service) Canada
For more information on International packages, please check International Order Info. What is outlined below is only an overview of different shipping options.
All orders are shipped from our facility in up to 3 business days. As some customers may know with other shipping options, when problems arise with customs it could take a few additional weeks for your package to reach you, if at all.
Before ordering, please learn what your countries restrictions and rules are regarding the products that you are ordering. If a package is refused over the border for a restriction, we will not refund you shipping costs. We will only refund you for the cost of product deducting any charges we incurred while getting the package back to our warehouse.
Customs: Please keep in mind that ProteinFactory.com® is not responsible for any additional charges that occur during shipping. If a package is refused because of customs fees, we will not refund you shipping costs. We will only refund you for the cost of product deducting any charges we incurred while getting the package back to our warehouse.
USPS (United States Postal Service) International/Canada For more information on International packages, please check International Order Info. What is outlined below is only an overview of different shipping options.
Orders can be shipped internationally using USPS Priority Mail International(4-10 days) and Express Mail (3-5 days). We do not ship Surface Mail.
Customs: Please keep in mind that ProteinFactory.com® is not responsible for any additional charges that occur during shipping.
Lost or Delayed Shipments: Please keep in mind the delivery time for your package. If you feel that your package is delayed or there have been any problems, please contact us ASAP. After a certain time with each method, we cannot issue an insurance claim and packages cannot be recovered. Please note that since tracking options are not available with this service, it will take approximately 6 months to locate your package and straighten out any problems.
Protein Factory ships worldwide!
