We strongly believe in our products and want every customer to be satisfied. This is the reason for the PROTEINFACTORY Supplements Customer Service Guarantee. Due to inevitable fraudulent activity PROTEINFACTORY Supplements will only accept returns of merchandise purchased directly from PROTEINFACTORY Supplements (online or over the phone) and in accordance with the following:

1. Shipping costs are non-refundable.
2. eBook purchases are non-refundable.
3. Refunds may take at least one week to process.
4. Apparel reimbursement requests will only be considered if item(s) is/are unworn, unwashed, and if all original tags and labels are attached to the item(s).
5. Dietary Supplements reimbursement requests will only be considered if the respective dietary supplement’s packaging is unopened and if the dietary supplement is in the original packaging.
6. Other Items – All other items must be unopened and in the original packaging to be considered for a refund.
7. To be considered for a refund, PROTEINFACTORY Supplements must receive the respective item within thirty (30) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
8. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at PROTEINFACTORY facilities.

9.  The customer is responsible for shipping the item back to us.  We are not responsible for paying for the shipping of the return.

The original packing slip is required for merchandise to be considered for reimbursement.

Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.